Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all purchases of credits and plans made through ResumeTailorGuru (resumetailorguru.com). It should be read together with our Terms of Service. We want you to be satisfied with the Service, and we handle refund requests fairly and in line with applicable consumer-protection laws.

Credits and plans are digital goods that are made available to your Account immediately upon purchase and are consumed as you use AI resume-tailoring and related features. Because access is granted instantly, purchases are generally final once the credits have been used. The specifics below explain when a refund may still be available.

New Accounts may receive a number of free credits so you can evaluate the Service before purchasing. We encourage you to use these free credits to confirm the Service meets your needs before buying additional credits or a plan. Free credits have no monetary value and are not refundable or exchangeable for cash.

We will consider a refund in circumstances such as:

• Technical failure. You were charged but the credits were not added to your Account, or a verified technical fault on our side prevented the Service from delivering the purchased feature, and we are unable to resolve it.
• Duplicate or erroneous charge. You were charged more than once for the same purchase, or charged in error.
• Unauthorised transaction. A purchase was made without your authorisation (subject to verification).
• Unused purchase. You request a refund promptly (typically within 14 days of purchase) and the purchased credits remain entirely unused, where required by applicable law.

Refunds are generally not available where:

• the purchased credits have been used, in whole or in part, to generate AI Output;
• you are dissatisfied with the content, quality or style of AI Output, given its inherently variable nature (see our Terms);
• the request is made after a reasonable period has passed since purchase, beyond any statutory window;
• the Account has been suspended or terminated for violating our Terms; or
• free or promotional credits are involved.

To request a refund, contact us with the following details:

• the email address associated with your Account;
• the date of purchase and an order or transaction reference, if available;
• the amount and item purchased; and
• a brief description of the reason for your request.

We may ask for additional information to verify the purchase and process your request.

We aim to review refund requests within a reasonable time, typically within 5–10 business days. Approved refunds are issued to the original payment method via our payment processor. The time for funds to appear depends on your provider and is outside our control. Refunds are made in the original currency of the transaction; we are not responsible for currency-conversion differences or third-party fees.

Plans and credits are generally offered as one-time purchases rather than recurring subscriptions. If any recurring or subscription option is offered, you may cancel future renewals at any time before the next billing date through your Account or by contacting us; cancellation stops future charges but does not retroactively refund amounts already billed, except as required by law or as set out above. You may also stop using and delete your Account at any time.

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback or payment dispute without first contacting us may result in suspension of your Account pending resolution. We reserve the right to contest chargebacks we believe are unwarranted.

Nothing in this policy limits or excludes any non-waivable rights you may have as a consumer under the laws of your country of residence. Consumers in the EU/UK may have a statutory right to withdraw from a purchase within 14 days; however, where you request immediate access to digital content and acknowledge that you lose the right of withdrawal once delivery begins, that right may no longer apply to the extent the content has been supplied. This policy is in addition to, and does not override, your statutory rights.

To request a refund or ask about this policy, contact us: